Appointments & Cancellation Policy

Appointment Bookings:

All appointments are conducted on a pre-payment basis unless you have a prior arrangement with Tammy. Payment must be paid at time of booking, or, in the case of bookings made in person, made within 24 hours of the booking date for the booking to be held. Where payment is not received within 24 hours, the booking may be cancelled and the spot made available for others.

Cancellation Policy:

I understand things come up and sometimes you need to cancel or reschedule your appointment. However, I do appreciate a minimum of 24 hours’ notice, which enables me to allocate the time to another client.

Cancellations made with less than 24 hours’ notice, or failure to attend a scheduled appointment, will result in a charge of 50% of the appointment fee to cover clinic charges, except in the case of a genuine emergency, subject to Tammy’s discretion.

Provided at least 24 hours’ notice is provided of cancellation, you will be provided with a credit to your account that you can use to reschedule, or you can apply in writing to tammy@riversideholistichealth.com.au for a refund.

If unforeseen circumstances arise, and I am unable to proceed with the appointment, a full refund or rescheduling will be provided.